It’s always a bit of a gamble buying lingerie online – will it fit? Will it look good? If you’re not happy with your ASOS lingerie purchase, you’re in luck. You can return items within 28 days for a refund or an exchange.
Unfortunately, ASOS does not accept returns on lingerie items due to hygiene reasons. We hope you understand.
Can you return anything from ASOS?
We hope you’re happy with your purchase but if you’re not, simply return the item to us within 28 days of receiving your original order, including sale items. For orders being delivered to a Click & Collect location, you have 28 days to return your order from the date it is received by the pick-up point.
We’ll give you a full refund (excluding original delivery charges) or exchange, whichever you prefer. Just make sure you return your items to us in their original condition, with proof of purchase, and your refund or exchange will be processed as soon as possible.
If you have received your order and are not happy with it, you have a few options for returning it and getting a refund. You can return it within 28 days for a full refund, or 29 to 45 days for a gift voucher. However, please note that you will need to check the ASOS website for the most up to date information on return policies.
Do ASOS ever refuse returns
If you are entitled to a refund from a company and they refuse to give it to you, you can take legal action. Write a letter before taking any legal action, demanding a refund and give them a deadline to respond. If the company does not respond or give you a refund by the deadline, you can proceed with legal action.
We appreciate your efforts to shop responsibly and avoid sending products to landfill or for incineration. We resell over 97% of our returns, so your efforts are not in vain. Thank you for supporting our mission to be more sustainable!
What items cant be returned ASOS?
We hope you understand that our return policy is in place for the safety of our customers. We appreciate your cooperation!
We hope you’re happy with your purchase, but if you need to return any item please let us know within 14 days of receiving your order. Returns are free of charge.
To return an item, please follow the steps below:
1. Sign into your ASOS account and go to My Orders.
2. Select the order you wish to return and click ‘Return Item(s)’.
3. Choose the item you wish to return, the reason for return and whether you’d like a refund or exchange. Then click ‘Continue’.
4. Print your returns label and attach it to your parcel.
5. Take your parcel to your local post office.
Please note, we’re unable to refund or exchange the following items for hygiene reasons:
– Underwear
– Swimwear
– Pierced jewellery
– Cosmetics/make-up
– Items marked with a + next to the product name
If you wish to return any of the above items, please do not remove the original wrapping/seal for hygiene reasons. All goods are inspected on return.
Does ASOS inspect returns?
Hello,
We wanted to let you know that all returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (eg tags have been removed or there are signs of wear), we may not be able to accept your return and we may have to send it back to you.
We appreciate your understanding and hope that this does not cause any inconvenience.
Thank you,
[Your Name]
You can use any packaging you like as long as it’s secure. Take your parcel and QR code to your chosen drop off point and they’ll take care of the rest! Your return is trackable.
Can you get in trouble for returning too much
Generally, a consumer is safe from being arrested if they are honest with a store about the item they are returning. However, if the store believes that the consumer is attempting to return stolen merchandise, the store may contact the police and the consumer may be arrested.
While it may be cheaper and easier for brands to simply destroy returned products rather than resell them at a lower price, it ultimately harms their image. Not only does it generate bad press, but it also alienates customers who are conscious of sustainable and ethical practices. In the long run, it would be in brands’ best interest to find ways to resell or recycle their returned products rather than burning them.
Is it unethical to buy from ASOS?
ASOS’s labor rating is “Not Good Enough” because very few of its supplier factories are certified by labor standards. This means that workers in ASOS’s supply chain are not guaranteed safety, living wages, or other labor rights. In the Fashion Transparency Index, ASOS received a score of 41-50%.
You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought.
It doesn’t matter how expensive the item was, you don’t have a right to get your money back just because you changed your mind.
It’s up to the seller whether they offer you a refund in this situation.
It is very important to include the tags when returning an item within the returns timeframe. This is because the tags are what help identify the item as being part of the return. If you’re returning an item after the returns timeframe, it’s okay if the tags are missing because the item is likely to be faulty and the tags aren’t needed to identify the return.
Many customers believe that when they return a product, it simply goes back into circulation as if it was never returned. However, in many cases, returned products end up in liquidation warehouses. While some products are simply resold as brand new, others may be sold as used or damaged goods. This can be frustrating for customers who expect their products to be treated with care.
Where do I send my ASOS return to?
It is the responsibility of the customer to pay for their own return if they choose to use a different method than the one provided by the company. The company’s returns address is: ASOS, Barlby Road, Selby, YO8 5BL, UK.
There are many reasons why customers may return items, and as a business it’s important to be prepared for all eventualities. The most common reasons for returns are due to the customer buying the wrong item, no longer needing the product, the product not matching the description, a gift purchase being incorrect, or the product being damaged upon arrival. In order to minimize returns, it’s important to have clear and concise product descriptions, offer a clear returns policy, and ensure that all products are well-packaged and in perfect condition before being dispatched.
Conclusion
ASOS does not accept returns on lingerie for hygiene reasons.
There is no shame in returning lingerie to ASOS! In fact, their return policy is quite lenient and forgiving. So if you’re not happy with your purchase, or if it doesn’t fit quite right, don’t hesitate to send it back.
